Best Live Chat Software in 2023

Live Chat, which was introduced in 2002, introduced live chat services to the business world. Through this program, clients could communicate with a company representative on the company website instead of over the phone. It took some time for businesses to adopt it because it was largely thought to be excessive and expensive. Customers were still more accustomed to contacting or visiting the company to have their questions answered. With the development of technology, our reliance on screen-based communication methods like email and text messaging has grown. The popularity and utilization of live chat services increased as more individuals began to utilize text messaging.

The unexpected onset of the coronavirus disease (COVID-19) has caused governments in many different nations to enact total lockdowns. As a result, companies that distribute their goods through offline channels have been temporarily shut down. This has led to a growth in the sales of food goods and other products through e-commerce channels, which has in turn increased demand for live chat software to offer 24/7 customer service and address their concerns. In addition, many small-to-medium-sized businesses (SMEs) are implementing cloud-based live chat software to improve user experience and broaden their market reach due to the rising urbanization of the world. During the projected period of 2020–2025, the market for live chat software is anticipated to expand at a CAGR of about 13%. Freshworks, Zendesk, Salesforce, NinjaChat, and Kayako are the leading companies in the market for live chat software. These competitors prioritize offering their clients cutting-edge live chat software solutions. Additionally, these businesses are spending money on R&D projects to provide fresh, cutting-edge features for their live chat software solutions.

Benefits of Live Chat software:

1. Enhanced Customer Happiness: Using live chats software, you may offer quick and effective client support, which can raise a customer's level of satisfaction.

2. Higher Sales: You may boost sales and conversions by offering outstanding customer service.

3. Lower Customer Support Costs: By promptly and effectively responding to customer questions and issues, live chat software can help you lower customer support costs.

4. Increased Client Retention: You may increase customer loyalty and retention by offering exceptional customer service.

5. Greater Customer Engagement: Using live chat software helps you to have more engaged and personal conversations with your consumers, which can result in greater customer engagement.

List of top 10 Live Chat Software

NinjaChat

Integrate live chat with other forms of multichannel communication, such as SMS, Facebook, WhatsApp, and others, to keep website visitors interested. Get up-to-date contact information that syncs across various accounts and devices and create contacts automatically from website visitors.

Features

Multi-channel Support

Integrate live chat with other forms of multichannel communication, such as SMS, Facebook, WhatsApp, and others, to keep website visitors interested.

Unlimited Departments

To make sure that customer service activities are in manageable area, create separate departments for product questions, technical problems, or general talks.

UI Theming

To save time and provide superior customer service without fuss, customize your text, colors, themes, and styles for the fully featured live chat service.

Agent Dashboard

To cut down on client wait times, manage your agents' status and information and set up a simultaneous chat to answer visitors' questions simultaneously.

App Integration

By automating your CRM process, decreasing issues, managing tasks to create complex workflows, and reducing human error for quicker resolution, you can improve the quality of your customer service.

Conversation History

Keep track of every client history that records the content, timestamps, locations, and files of each chat session for a speedy resolution.

Advanced Reports

To ensure that your team provides best-in-class customer service, keep an eye on the performance of your customer support agents and export thorough chat reports.

Tweets by NinjaChat_500

Live Chat Inc

Live Chat Inc. is a live chat platform that enables companies to offer their clients real-time assistance. A number of capabilities, like chatbots, the ability to customize the chat widget, interaction with third-party applications, and more, are available with this cloud-based solution.

Features

• Live Chat Inc. is an instant messaging solution that enables you to have real-time conversations with friends and family.

• It provides a range of functions, such as phone and video conversations, file sharing, group chat, and more.

• It may be used with a number of operating systems, including iOS, Android, Windows, and Mac.

• With no advertisements or monthly subscriptions, it is a free service.

• It provides customer service over the phone, email, and live chat.

Tweets by LiveChat

Zendesk Chat

Live chat software called Zendesk Chat enables companies to offer their clients real-time assistance. A number of capabilities, like chatbots, the ability to customize the chat widget, interaction with third-party applications, and more, are available with this cloud-based solution.

Features

• It is a live chat program that enables companies to offer customer help in real-time.

• It is handy for clients to contact businesses wherever they are because it is available on both the web and mobile.

• It has a multitude of features like chatbots, scripted responses, and automatic translation that make it an effective customer care solution.

• Due to its high degree of adaptability, businesses can customize the chat widget to suit their branding and customer service requirements.

Tweets by Zendesk

HubSpot

With the help of the live chat software HubSpot, companies can offer consumers assistance in real-time. A number of capabilities, like chatbots, the ability to customize the chat widget, interaction with third-party applications, and more, are available with this cloud-based solution.

Features

• You may quickly and simply connect with prospects and customers using the chat function in HubSpot.

• You are able to record your chats and then study the transcripts.

• In order to react to frequently requested queries fast, it enables you to construct prepared solutions.

• You can forward chats to other team members so they can participate in problem-solving.

• You can build chatbots using this tool to automate some of your customer support responsibilities.

Tweets by HubSpot

Pure Chat

Pure Chat is live chat software that enables companies to offer their clients real-time assistance. It is a cloud-based option with a variety of capabilities, including chatbots, customization options for the

Features

• Pure Chat is a quick and lightweight chat program that is simple to install and use.

• It provides a number of features, like group chat, file sharing, and interaction with numerous third-party applications, that make it a perfect option for enterprises of all sizes.

• Due to its high degree of adaptability, organizations can customize the chat application to meet their own requirements.

• It provides top-notch customer service, enabling businesses to acquire assistance when they require it.

• It is a fantastic option for companies who require a dependable, quick, and simple-to-use chat application

Tweets by PureChat

Chatfuel

Live chat software called Chatfuel enables companies to offer their clients real-time assistance. A number of capabilities, like chatbots, the ability to customize the chat widget, interaction with third-party applications, and more, are available with this cloud-based solution.

Features

• Chatfuel is incredibly simple to use. To build a chatbot with Chatfuel, you don't need any programming knowledge.

• Support for Rich Material: Chatfuel enables you to incorporate rich media (photos, videos, and audio) into your chatbot. Your chatbot becomes more engaged and engaging as a result.

• AI Support: You may build a chatbot with greater intelligence by using Chatfuel's built-in AI features. You might utilize Chatfuel's AI to automatically respond to FAQs, for instance.

• A variety of well-known services, including Facebook Messenger, Slack, and Telegram, are all compatible with Chatfuel.

• This makes integrating Chatfuel with your current platforms and tools simple.

• Chatfuel is very reasonably priced. Both a free plan and premium options with monthly starting prices of $15 are offered.

Tweets by chatfuel

Drift

Live chat software called Drift enables companies to offer their clients real-time assistance. A number of capabilities, like chatbots, the ability to customize the chat widget, interaction with third-party applications, and more, are available with this cloud-based solution.

Features

• Easy to use: Drift's user interface is clear and uncomplicated, making it simple to get started.

• Flexible and powerful chatbot builder: Drift's chatbot builder is flexible and strong, enabling you to design chatbots that are capable of performing a wide range of functions.

• Natural language processing: Drift can comprehend consumer inquiries and deliver pertinent answers thanks to its NLP capabilities.

• Integrations: Drift is simple to utilize in your current workflow because it is compatible with many well-known business products.

• Excellent customer service: Drift's customer service is courteous and quick to respond, making it simple to receive assistance when you need it.

Tweets by Drift

Smartsupp

With the help of the live chat program Smartsupp, businesses may offer their clients assistance in the present. A number of capabilities, like chatbots, the ability to customize the chat widget, interaction with third-party applications, and more, are available with this cloud-based solution.

Features

• You can have real-time conversations with website visitors using live chat software.

• With SmartSuppchat, you can provide live chat support, respond to customer questions, and quickly fix problems.

• You can also gather consumer feedback and create leads using it.

• The program is feature-rich and simple to use, making it an effective live chat solution.

• A free trial is available for this live chat program, which is inexpensive.

Tweets by SmartsuppCOM

Freshchat

A live chat application called Freshchat enables companies to offer their clients real-time assistance. It is a cloud-based option with a variety of capabilities, including chatbots, customization options for the chat widget, connectivity with external applications, and more.

Features

• Freshchat is a sophisticated and easy-to-use customer interaction platform that helps businesses enhance their customer satisfaction scores.

• It provides organizations with a wide collection of tools that helps them enhance client engagement and happiness.

• Real-time messaging, a robust and user-friendly chat interface, and more are all included.

• By enabling businesses to transmit and receive photographs, videos, and other rich media content, Freshchat's rich media support aids in boosting client engagement.

• Real-time messaging enables firms to keep customers informed about the most recent product and customer care issues.

Tweets by Freshchatapp

Acquire

With the help of the live chat application Acquire, businesses can offer clients assistance in real time. A number of capabilities, like chatbots, the ability to customise the chat widget, interaction with third-party applications, and more, are available with this cloud-based solution.

Features

• You may quickly contact your friends and family by using the chat tool.

• Sharing pictures, movies, and other things with your contacts is simple.

• For your privacy, the chat tool offers end-to-end encryption.

• Group conversations are simple to start and to invite others to.

• By adjusting your chat theme and notification settings, you may personalize your chat experience.

Tweets by acquire_io

What's Next?

If different support apps were combined into a suite, businesses could manage their customer engagement and assistance in one place more easily. This would make it simpler to keep track of the development and results as well as the overall success of the support campaign. Use 500apps to ensure that your business is running as effectively and productively as possible by having a range of business suites, such as those for sales, human resources, customer service, marketing, and other departments.

Conclusion

It is crucial to take into account your unique needs and requirements while selecting LiveChat software. Different LiveChat software alternatives come with different features and functionalities. Some are easier to use than others. And some might cost less than others. In the end, NinjaChat from 500apps, which engages visitors to your website, is the best LiveChat program for you. Visit 500apps right away to discover more about our 50-app All-in-One CRM Software, which is available for just $14.99 per user.